Returns & Exchanges

At 49er Communications, we stand behind the quality of our specialized communication equipment and offer a 30-day return policy to ensure you have the right tools for your mission. If you are not completely satisfied with your purchase, we provide a streamlined process for returns, repairs, and exchanges.

Return Process

• 1.
  Request an RMA Number

  Contact our support team or log into your account to request a Return Merchandise Authorization (RMA) number, which is required for all incoming electronics to ensure proper tracking.

• 2.
  Package Your Equipment

  Carefully pack the items in their original manufacturer packaging, including all antennas, batteries, chargers, and manuals to avoid restocking fees or damage during transit.

• 3.
  Label and Ship

  Clearly mark the RMA number on the outside of the shipping box and send the package to our California service center using a carrier that provides tracking and insurance.

• 4.
  Inspection and Processing

  Once received, our technicians will inspect the hardware for functionality; approved returns will be processed for a refund or exchange within 5-7 business days.